The North County Hub, is the CENTRAL ENTRY POINT for homeless services and is a collaboration between the Cities of Berkeley, Albany and Emeryville and Berkeley Food and Housing Project. The Hub is a Housing Resource Center which works with all individuals and households experiencing homelessness. 

Contacting the Hub

Call: Alameda County 211  Monday - Friday 9:00 am - 12:00 pm
People without a phone can call 211 or meet with Albany's Housing Navigator during Human Services Linkages Program Drop In hours on Wednesdays & Fridays from 10:00 am - 1:00 pm - Albany Senior Center, 846 Masonic Avenue, Albany, CA 94706

In person: during Hub Drop In hours on Thursdays, 1:00 - 5:00 pm - 1901 Fairview Street, Berkeley, CA 94703

Coordinated Entry System

The Coordinated Entry System (CES) happens through the North County Hub and is part of Alameda County's comprehensive strategy to address homelessness more efficiently and equitably. CES is not a program. It is a policy that incorporates three key practices:

1. Standardization: CES aims to reduce confusion among clients by creating a single assessment process and common set of eligibility criteria, so consumers only have to tell their sensitive personal stories once. 

2. Prioritization:CES prioritizes people who have been homeless the longest, are sleeping on the streets or other places not meant for habitation, and are the most disabled. 

3. Coordination: CES eliminates "side doors" by requiring providers to accept referrals from a centralized priority list of highest-needs households experiencing homelessness. 

The CES process begins with a screening and assessment. Please keep in mind that a full intake can take up to 45 minutes or more to complete. People seeking services who are experiencing homelessness or are at risk of experiencing homelessness should call Alameda County 211. Single adults and transition-aged youth (ages 18-25) who are experiencing homelessness in Berkeley, Albany or Emeryville will be transferred to the North County Hub. Families with children  experiencing homelessness in Albany, Berkeley or Emeryville are served through a partnership with the Family Front Door in Oakland. Calls will be transferred to the Family Front Door.